Bony Subscriptions App Privacy Policy

Bony Subscriptions App ("the App") is a comprehensive subscription management solution ("the Service") designed to help Shopify merchants create, manage, and optimize recurring revenue streams. This Privacy Policy outlines our data practices and explains how we handle personal information when you integrate our subscription services with your Shopify store.

Updated on: December 7, 2025

Personal Information the App Collects

To deliver our subscription management services effectively, we collect and process the following categories of information from your Shopify store:

• Store Configuration: Store URL, timezone settings, currency preferences, and theme information
• Merchant Information: Store owner contact details, billing address, and account preferences
• Product & Pricing Data: Product catalogs, selling plan configurations, and pricing structures
• Subscription Records: Active subscriptions, billing cycles, payment schedules, and contract terms
• Customer Data: Subscriber contact information, shipping addresses, and communication preferences
• Transaction Information: Payment processing data, order history, and billing attempts
• Usage Analytics: App performance metrics, feature utilization, and error logs

Data collection occurs through multiple channels to ensure comprehensive subscription management:

• Direct Integration: Information flows directly from your Shopify store through secure API connections when you configure subscription products and manage customer accounts
• Session Tracking: We use secure session tokens to maintain your app preferences and ensure seamless functionality across your subscription management workflow
• Performance Monitoring: Our systems automatically collect usage statistics and error reports to optimize app performance and identify potential issues
• Communication Logs: We track email delivery status and customer communication preferences to ensure reliable subscription notifications

How Do We Use Your Personal Information?

The information we collect serves multiple purposes essential to delivering robust subscription management capabilities. Here's how we utilize your data:

• Subscription Lifecycle Management: Create, modify, pause, and cancel recurring subscriptions with automated billing cycle processing
• Payment Processing: Handle secure payment transactions, retry failed payments, and manage dunning processes
• Customer Communication: Send automated subscription updates, payment reminders, and order confirmations
• Inventory Management: Monitor product availability and notify merchants of potential fulfillment issues
• Analytics & Reporting: Generate insights on subscription performance, customer retention, and revenue trends
• Technical Support: Diagnose issues, provide customer assistance, and maintain app stability
• Feature Development: Improve app functionality based on usage patterns and merchant feedback
• Compliance: Ensure adherence to data protection regulations and industry standards

Sharing Your Personal Information

We work with trusted third-party partners to enhance our subscription services. Data sharing is limited and carefully controlled:

• Shopify Platform: We integrate with Shopify's infrastructure to process payments, manage orders, and sync subscription data. Review Shopify's privacy practices at shopify.com/legal/privacy
• Analytics Providers: We use Google Analytics to understand app usage patterns and improve user experience. All data is anonymized and aggregated
• Email Services: Customer notifications are sent through secure email delivery services to ensure reliable communication
• Legal Compliance: We may disclose information when required by law, court order, or to protect our rights and the safety of our users

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

We maintain subscription and customer data for the duration necessary to provide our services and fulfill legal requirements. Active subscription data is retained while your account remains active. Upon app uninstallation, we initiate data deletion within 30 days, except where retention is mandated by law or for legitimate business purposes such as fraud prevention. Historical transaction records may be retained for up to 7 years for accounting and compliance purposes.

Security

Protecting your subscription data is our top priority. We employ industry-standard security measures including end-to-end encryption, secure API connections, and regular security audits. Our infrastructure is hosted on secure cloud platforms with multi-layered protection against unauthorized access. While we strive to maintain the highest security standards, no system is completely immune to risks, and we continuously monitor and update our security protocols.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Updated on" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@bonyecommerce.com.